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Championsofcustomerservice

Champions
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Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

CX TRENDS 2021

New world, new CX

Last year, customer needs changed in a blink. Learn how your team can keep up.

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CX Champions

Speed + quality = agility

How leading CX orgs support customer-centric processes and drive business agility.

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Sales trends report

5 top sales trends for 2021

See the five emerging trends helping sales leaders build a modern sales organization.

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YOU’RE INVITED

Enrich your CX with social messaging

Messaging has quickly become your customers’ preferred way to reach you. Join us on 15 Sept and learn how your business can easily adopt it.

Register now

Thank you machine

Happy news

To celebrate Pride, our Thank You Machine has been upgraded with illustrations guaranteed to make you smile.

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Sticker: New!

Feature updates

This is What’s New

Our newest product capabilities will help enhance your business agility so you can stay productive through change.

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Where good conversations become great experiences

To make customers happy, you need conversational experiences—connected communication across any channel.

Service
Sales

Give customers the best support

Customers want to connect any time, any place. Meet them where they are with the Zendesk Suite, which provides sophisticated, seamless support that flows across channels.

Logo: Squarespace

“We’re here to help our customers succeed online, and that’s something we hear back from our customers. They just love our support channels.”

Raphael Fontes

Vice President of Customer Operations at Squarespace

Win prospects over

Our powerful sales solution helps teams build relationships and manage their pipeline without any of the complexity and clunkiness of traditional sales CRM tools. It’s kind of a big deal.

Logo: Staples

“By giving our sales and support teams everything they need in one platform, they are able to effectively and efficiently collaborate and improve the customer experience.”

Simon Rodrigue

Senior Vice President and Chief Digital Officer

Customize your customer experience

Sunshine lets you customize and extend Zendesk to provide personalized experiences, help agents stay productive, and keep the entire business connected. Plus, it’s open and flexible, so you can adapt quickly to anything thrown your way.

#1 in Digital Customer Service use case by

Logo: Gartner
Photo: Customer Experience
Photo: Customer Experience
Photo: Customer Experience

The best customer experiences are built with Zendesk

The companies you use, use Zendesk

See all customer stories

Gartner, Critical Capabilities for the CRM Customer Engagement Center, 8 June 2020, Nadine LeBlanc, Brian Manusama
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designations. Gartner research publications consist of the opinions of Gartner's Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permissions. All rights reserved.

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