Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
CX TRENDS 2021
New world, new CX
Last year, customer needs changed in a blink. Learn how your team can keep up.Read report
Speed + quality = agility
How leading CX orgs support customer-centric processes and drive business agility.Read more
Sales trends report
5 top sales trends for 2021
See the five emerging trends helping sales leaders build a modern sales organization.Read on
Enrich your CX with social messaging
Messaging has quickly become your customers’ preferred way to reach you. Join us on 15 Sept and learn how your business can easily adopt it.Register now
This is What’s New
Our newest product capabilities will help enhance your business agility so you can stay productive through change.Learn more
Where good conversations become great experiences
To make customers happy, you need conversational experiences—connected communication across any channel.
Give customers the best support
Customers want to connect any time, any place. Meet them where they are with the Zendesk Suite, which provides sophisticated, seamless support that flows across channels.
“We’re here to help our customers succeed online, and that’s something we hear back from our customers. They just love our support channels.”
Win prospects over
Our powerful sales solution helps teams build relationships and manage their pipeline without any of the complexity and clunkiness of traditional sales CRM tools. It’s kind of a big deal.
“By giving our sales and support teams everything they need in one platform, they are able to effectively and efficiently collaborate and improve the customer experience.”
Customize your customer experience
Sunshine lets you customize and extend Zendesk to provide personalized experiences, help agents stay productive, and keep the entire business connected. Plus, it’s open and flexible, so you can adapt quickly to anything thrown your way.
#1 in Digital Customer Service use case by
There’s more where that came from
- How to provide great social media customer service
- What is customer experience? (And how to deliver great CX)
- 3 customer service metrics that matter
- Customer support definition for 2021
- What is a sales CRM?
- Sales process fundamentals
- Important customer service skills for 2021
- 5 of the best knowledge management examples